Management / 5 best companies in the UK for customer service

5 best companies in the UK for customer service

The Institute of Customer Service's UK Customer Satisfaction Index fell for the fourth consecutive six-month period in January, but which organisations are bucking the trend and providing outstanding service at the top of the table?


5. Marks & Spencer (Food)

Despite its score dropping by 1.9 points, Marks & Spencer’s food division beat competitors like Aldi and Waitrose to fifth place with a rating of 83.9.

4. Ocado

Online supermarket Ocado was just above M&S with a score of 85.4 points. It was a new entry for January 2015 and the UK’s highest-rated food retailer for customer service.

3. First Direct

The ever-popular telephone and internet bank moved up two positions in the last year to take joint second place with an index rating of 86.7 points.

2. Amazon

Like M&S, online retailer Amazon’s rating slipped by 1.9 points over the last year. This means it lost its top spot and landed in joint second place with a new total of 86.7.

1. John Lewis

Department store John Lewis retained its top spot from the July 2014 index. Its score has dropped by 0.9 over the last year but it still leads the pack with 87.2 points.

For more on the UK Customer Satisfaction Index for January 2015, see the Institute of Customer Service’s website.

Discover new ways to improve your business’s customer experience at Customer Focus Live 2015.

Photo © Andy K (CC BY-SA 2.0). Cropped.

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