A new world calls for a new employee experience

Clifford Ettridge, Director, The Team

We increasingly hear how the world is ever-changing and yet communication and HR systems remain stuck in the annual cycle. To truly adapt to a changing marketplace, organisations need agile communication and management processes that allow for real-time change. Objectives put in place in January are often out of date come March, let alone December. Employers must learn to act faster. Tools like Feedback Fridays and Facebook at Work need to become the norm.

And today’s skills sets? Redundant in a matter of years. UX designer, Uber drivers, Zumba instructors, digital glass engineer, vloggers: all jobs that did not exist 5 years ago. Employers that fail to promote a value proposition that isn’t about skills relevance just won’t be in the game. Employees will just go elsewhere.

Increasingly, they are taking control of their own work lives. The gig economy in the USA doubled in size between 2014 and 2016. Employers are no longer just competing for the loyalty of their own full time employees, but also for the skills sets of a burgeoning freelance economy.

What will appeal to these new workers? Luncheon vouchers, kudos, tools that help them build their own businesses? In reality, yes to all three. Execution of reward and recognition will need to feature far more choice and intelligence.

We are entering an age where people will be seeking to build far more secure futures for themselves and their families. The patriarchal approach from employers of the past will be replaced by a far more inclusive relationship –  one where transparency, honesty and a willingness to engage all talent will be key. It’s the employer that creates this employee experience that will gain respect.

And Generation Z is on the horizon. Far more judgmental and less emotional than the Millennials, this generation of workers has grown up in a world of uncertainty. With vast experience of the digital world, they won’t be satisfied by the locked-down single-platforms many employers have offered.

It’s a new world. Frightening. Exciting. Here.

The new employee experience is about helping people to help themselves. Find out more at www.theteam.co.uk



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