Latest News / What would customers get in compensation for poor broadband or landline service?

What would customers get in compensation for poor broadband or landline service?

Ofcom is proposing automatic compensation for poor broadband or landline service. Here is what consumers could be eligible for:

:: Delayed repair following loss of service

When is compensation available? A loss of service that is not fully restored after two full working days have elapsed.

Level of compensation? £10 for each calendar day, after two working days, that the relevant service is not repaired.

:: Delayed provisions

When is compensation available? A delay in the commencement of service beyond the date the provider has committed to.

Level of compensation? £6 for each calendar day of delay beyond the promised start date.

:: Missed appointments

When is compensation available? An appointment is missed, or cancelled with less than 24 hours’ notice.

Level of compensation? £30 per missed appointment.


PA Wire

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