How artificial intelligence is transforming IT
26 April 2018
New technologies help IT be faster, smarter, more effective.
As we rush towards a new, more digitally enabled business, it’s important to maintain the quality and availability of the IT services we all rely on. Trying to do that with technology that predates all of these transformations simply does not work, and we see the consequences in the headlines daily: airlines grounded by IT failures; banks experiencing outages that halt financial transactions; mobile apps and online services are down.
If companies are to be successful in this new era and ride the wave of disruption, IT professionals will need to figure out new and streamlined ways of working together to support the sorts of digital transformation that businesses worldwide are pursuing.
Enter AIOps: a new approach to IT operations, using algorithms and machine learning to support IT professionals and enable them to deliver the agility, responsiveness, and reliability that modern, always-online businesses expect. IT departments at companies such as SAP SuccessFactors, GoDaddy, Yahoo! and Intuit have adopted these techniques and are seeing results:
- Over 90 per cent reduction of IT alert volumes
- Up to 75 per cent faster detection of customer-impacting incidents
- Up to 50 per cent faster remediation of customer-impacting incidents
Moogsoft AIOps complements and enhances existing IT tools and processes, helping to improve IT support and deliver valuable business goals. Our technology has been validated by our latest round of funding, led by Goldman Sachs, which positions us to develop our product further and continue to improve the IT experiences for our customers.
IT should not be something that people have to manage constantly or consume only in one way or only from one place. Our solution is about operating anywhere, anytime. Making IT more agile and service-oriented is the key to achieving disruptive business success.
For more information, please visit Moogsoft.
by Phil Tee, Co-Founder, Board Chairman, and CEO, Moogsoft.