Proactive Customer Success - using AI to scale customer coverage
Tuesday, 22 Sep 2026
3:00 PM - 3:45 PM- How AI is changing what "proactive" Customer Success actually looks like
- Where AI creates leverage and where human judgment still matters most
- What leading teams are learning as they balance automation, personalization, and customer outcomes
Featuring:
Martin Miller, Host, AI Talk
Natalia Piaggio, Senior Customer Success Director, Leah
James Dalley, Senior Director, Customer Success, Flexera
Laure Maisonrouge, Senior Director, Customer Success AMER, Ivalua
Brent Krempges, Chief Customer Officer, Gainsight
Customer Success is evolving from reactive support to proactive engagement, with AI helping teams scale coverage and deliver more personalised experiences.
How are organisations striking the right balance between automation and human expertise to improve customer outcomes and build lasting relationships?
Join our next episode of AI Talk with Martin Miller, who hosts a panel discussion where we’ll explore:
- How AI is changing what "proactive" Customer Success actually looks like
- Where AI creates leverage and where human judgment still matters most
- What leading teams are learning as they balance automation, personalization, and customer outcomes
Join this panel discussion to discover how AI is redefining proactive Customer Success and enabling teams to deliver greater value at scale.
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Featured Speakers
Natalia Piaggio
