Author: Keil Hubert

The American View: The Forever Chore

Author: Keil Hubert

A lot has changed in the tech world since the 9/11 attacks . Business Reporter’s resident U.S. ‘blogger projects from experience how the use of commercial consumer technology will continue to change the military’s prosecution of America’s longest military conflict. Today... Read more

The American View: Mitigating the Persistence of Memory

Author: Keil Hubert

Customers love fast-track service offerings, especially when they’re rushed or distracted. Business Reporter’s resident U.S. ‘blogger reminds us that customers tend to treat service catalogues the same way they treat drive-through menus: something to be learned once and then assumed thereafter.... Read more

The American View: Small Jokes, Large Impact

Author: Keil Hubert

People in customer service roles are often required to be nice to you no matter how boorish you act. Business Reporter’s resident U.S. ‘blogger points out that one of the fastest methods for sabotaging effectiveness in a modern company is to... Read more

The American View: Reinforcing Institutional Values

Author: Keil Hubert

Organisations often drift away from their espoused core values through employee churn. Business Reporter’s resident U.S. ‘blogger argues that the values that most define an organisation need to be regularly and deliberately reinforced through activities that clarify leadership’s vision. Do your... Read more

The American View: A Star is Borne

Author: Keil Hubert

Our formative experiences in childhood sometimes pay dividends in adult life. Business Reporter’s resident U.S. ‘blogger relates how a ridiculous martial arts tournament taught him about career survival in a dysfunctional office. I promised at the end of my last column that I’d leave... Read more

The American View: Avalanche of Despondency

Author: Keil Hubert

Sure, the previous American View column was pretty depressing. Business Reporter’s resident U.S. ‘blogger apologizes for bringing everyone down and tries to re-phrase his core argument (that we all need to help our depressed co-workers). Last month I posted an... Read more

The American View: Dead Inside Like Retsuko

Author: Keil Hubert

People all around you are suffering thanks to a lack of hope for their professional future. Business Reporter’s resident U.S. blogger exhorts you to leverage your position as a leader to bring those people genuine hope. How did you start your... Read more

The American View: Intermediate Destination

Author: Keil Hubert

Good process designers know that you dare not make assumptions about tool availability or working conditions. Business Reporter’s resident U.S. ‘blogger shares the tale an innocent worker who almost got himself smushed thanks to a easily-predictable process failure. A consultant once... Read more

The American View: The Blair Witch Project Manager

Author: Keil Hubert

The rumors aren’t entirely true: Business Reporter’s resident U.S. ‘blogger doesn’t hate ALL project manager. Just the awful ones. You should too. I’ve been accused of despising project managers, and that’s not an entirely inaccurate statement. In fairness, it’s incomplete. I... Read more

The American View: Consider the Guardians

Author: Keil Hubert

Some people will fight to the death to prevent having their minds changed. Business Reporter’s resident U.S. ‘blogger laments that working in Security Training requires you to gingerly suppress users’ instinctive emotional defences before you can get them to change their... Read more