Category: Management

gig economy

Payback time for gig economy workers

Author: Joanne Frearson

Getting paid as a gig economy worker or a newly arrived migrant new is never easy to begin with – and outdated payment systems or the lack of a bank account can make the process even slower and clunkier. “Everybody... Read more

customer experience

Inside the big payments payout

Author: Joanne Frearson

Payment platform Adyen was founded in 2006 to modernise outdated systems to give consumers greater flexibility into how they can pay and merchant’s insight into how their customers like to shop. Since then the company has boomed, catering to demands in... Read more

The American View: The Forever Chore

Author: Keil Hubert

A lot has changed in the tech world since the 9/11 attacks . Business Reporter’s resident U.S. ‘blogger projects from experience how the use of commercial consumer technology will continue to change the military’s prosecution of America’s longest military conflict. Today... Read more

The American View: Mitigating the Persistence of Memory

Author: Keil Hubert

Customers love fast-track service offerings, especially when they’re rushed or distracted. Business Reporter’s resident U.S. ‘blogger reminds us that customers tend to treat service catalogues the same way they treat drive-through menus: something to be learned once and then assumed thereafter.... Read more

The American View: Small Jokes, Large Impact

Author: Keil Hubert

People in customer service roles are often required to be nice to you no matter how boorish you act. Business Reporter’s resident U.S. ‘blogger points out that one of the fastest methods for sabotaging effectiveness in a modern company is to... Read more

The American View: Reinforcing Institutional Values

Author: Keil Hubert

Organisations often drift away from their espoused core values through employee churn. Business Reporter’s resident U.S. ‘blogger argues that the values that most define an organisation need to be regularly and deliberately reinforced through activities that clarify leadership’s vision. Do your... Read more