From Policy to Delivery: Reforming Public Services with Data and AI

Comparing strategies across the central government to reform service delivery through data and AI

 

Public sector leaders face a clear mandate. Reforming service delivery, unlocking frontline capacity, and raising productivity remain central priorities across central government. Achieving these outcomes at scale depends on how effectively leadership teams join up departmental intelligence to support faster, more accurate operational decisions.

 

However, no two departments are at the exact same point on this journey. Whether your organisation is working to overcome fragmented departmental information, reduce service backlogs, or scale decision support across frontline teams, every senior leader shares the same core accountability: bridging the gap between strategic policy ambition and everyday delivery.

 

Join an exclusive group of senior central government executives for a private dinner at the House of Lords. Held under Chatham House rules, this closed-door roundtable offers a discreet space for operational, policy, and strategy leads to benchmark approaches, discuss real-world trade-offs, and learn how peers across departments are driving measurable reform.

 

Topics we will explore

• Meeting Your Operational Reality: Practical learnings from departmental leadership teams at various stages of organisational readiness, focusing on how to remove delivery friction and return time to staff.
• Reducing Backlogs & Demand: How mission owners are safely embedding automated analysis into casework and routine workflows to speed up service delivery while maintaining strict compliance and public trust.
• Joining Up Public Services: Realistic strategies for sharing live operational intelligence across departmental boundaries to deliver seamless, end-to-end services without duplicating effort or creating new silos.
• Maximising Existing Value: How senior leads can unlock critical insights from existing departmental knowledge assets without getting locked into costly, multi-year vendor rebuilds.
• Elevating Strategic Leadership: How policy and operational directors can partner with digital leads to raise baseline analytical capability, manage operational risk, and embed continuous delivery into routine operations.

Who is invited?

 

This invitation-only discussion is designed as a candid, peer-to-peer exchange for senior decision-makers across central government. To ensure an open dialogue focused on mission execution rather than technical specifications, attendance is strictly limited to executive leaders accountable for strategy, policy, operations, and organisational performance, including:

• Permanent Secretaries, Chief Operating Officers, and Director Generals
• Directors of Policy, Operational Delivery, Strategy, and Transformation
• Chief Digital and Information Officers (CDIOs), Chief Data Officers, and Chief Technology Officers
• Senior Service Delivery and Public Sector Reform Lead

Be one of just 12 senior central government leaders attending this exclusive House of Lords dinner.

• Enquiries: Contact Mergim Begolli at 020 8349 6458 or email m.begolli@business-reporter.co.uk.
• Cost: Free of charge for qualifying central government leaders.
• Sponsors: Databricks and AWS.

By registering for this event, guests confirm that attending fits their organisation’s ethics, conflict of interest, and gift acceptance rules. This event is hosted purely for peer discussion and knowledge sharing, and is not intended to influence any procurement or decision-making processes. Full event and compliance details are available upon request.

 

This sponsored dinner is brought to you in partnership with Databricks and AWS and is intended exclusively for senior public sector decision-makers. Registrations from consultants, technology vendors and organisations selling into this market will not be accepted. To be eligible, you must be employed by a qualifying public sector or end-user organisation.   

 

When you register, we will ask for your corporate email address, which will be shared only with the event sponsors. Please see our privacy policy