The Future of Retail

Not so long ago, the retail conversation was dominated by the demise of traditional brick-and-mortar outlets, and their equally inevitable replacement by the shiny new world of online shopping and e-commerce. 

 

But reports of the death of the high street have been greatly exaggerated.  Savvier companies are now tapping into the huge reserve of customer data that physical stores can harvest, using technology to improve the customer journey, and building a vibrant retail future from the best aspects of physical and virtual shopping experiences

A federal appeals court on Wednesday ruled against Amazon.com Inc in a case that could expose the online retailer to lawsuits from customers who buy defective products from thirdparty vendors through its website.

One of the first firms to join an Alibaba Group Holding Ltd programme that provides years of consumer shopping history, snack food chain Bestore Co Ltd plans to link facial recognition technology with the e-commerce giant’s account data by the year’s end.

A bakery situated in Tokyo’s busy Ueno district is using image recognition technology at its cash registers that ring up pastries by reading their shape and colour.

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