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AI & Automation

 

The customer service script everyone dreads - and how AI can finally retire it
07 Aug 2026

The customer service script everyone dreads - and how AI can finally retire it

Citizen experience is fundamental to protecting vulnerable people, maintaining public trust, and delivering better outcomes with finite resources
From vulnerability discovery to cognitive sovereignty: why the real AI challenge is resilience

From vulnerability discovery to cognitive sovereignty: why the real AI challenge is resilience

07 Aug 2026
Autonomous systems accelerate the discovery of bugs and vulnerabilities, leaving organisations with far less time to identify and remediate their weaknesses
Why AI leaders keep getting the public conversation wrong

Why AI leaders keep getting the public conversation wrong

07 Aug 2026
AI industry leaders often speak about profound economic and social change in language that feels detached from the people who will experience it
When the agent goes off script, will you know?

When the agent goes off script, will you know?

06 Aug 2026
Goal-directed deception by AI was largely theoretical. The AI models that recently hacked IT systems show that deception can be a route to finishing a hard task
Trump's tech ties blamed for AI inaction by MAGA Republicans and Democrats

Trump's tech ties blamed for AI inaction by MAGA Republicans and Democrats

06 Aug 2026
In a rare show of bipartisanship, Democrats and Donald Trump’s conservative supporters both blame the president’s ties to the tech industry for his administration’s limited response to recent hacks carried out by OpenAI and Anthropic’s AI agents.
China launches cybersecurity review into Palo Alto Networks products
06 Aug 2026

China launches cybersecurity review into Palo Alto Networks products

China has launched a cybersecurity review of products sold in the country by U.S. company Palo Alto Networks, citing risks to critical information infrastructure and national security, the country’s cyberspace regulator said on Thursday.
The shortsightedness of replacing the human workforce with AI

The shortsightedness of replacing the human workforce with AI

05 Aug 2026
If organisations lose experience in the pursuit of short-term efficiency, they risk discarding one of their most valuable competitive assets
Why junior talent risks being locked out of experience

Why junior talent risks being locked out of experience

04 Aug 2026
AI is automating tasks, but it’s also creating opportunities for early-career employees to focus on higher-value work. So what’s going wrong?
The new rules of trust in autonomous commerce

The new rules of trust in autonomous commerce

04 Aug 2026
How much operational authority are you willing to hand to a system that will act without waiting to be asked?
Why top-down AI strategy isn't enough without bottom-up innovation

Why top-down AI strategy isn't enough without bottom-up innovation

03 Aug 2026
Success in AI adoption will belong to organisations that recognise that top-down strategy will only create value when it’s matched by bottom-up innovation
Can You Trust AI? How to Spot When Artificial Intelligence Gets It Wrong
31 Jul 2026

Can You Trust AI? How to Spot When Artificial Intelligence Gets It Wrong

AI tools are shaping how we access information. They often feel like reliable experts, capable of answering almost any question in seconds. But appearances can be deceptive
How AI agents will restructure business decision-making

How AI agents will restructure business decision-making

31 Jul 2026
AI governance must evolve alongside AI agents, ensuring organisations can demonstrate that a model has been approved and operates as intended
Why AI can't reach the data that matters

Why AI can't reach the data that matters

30 Jul 2026
Today’s AI agents demand continuous, system-level access to complete and consistent data across the organisation
The “Automation Blindspot": Is flawed edge data weaponising enterprise AI against the network?

The “Automation Blindspot": Is flawed edge data weaponising enterprise AI against the network?

29 Jul 2026
We’re asking autonomous systems to make complex operational decisions, without having a complete picture of what’s happening at the edge of the network
Agentic observability and why you need to use AI to watch over AI

Agentic observability and why you need to use AI to watch over AI

29 Jul 2026
As businesses queue up to give AI the power to make decisions, who’s responsible for monitoring those outputs?

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