Managing fuel price rises isn’t about absorbing costs but rather using operational agility to reduce mileage, optimise inventory and fulfil orders intelligently
Instalment payment has two different categories: products that issue new credit at checkout, and card-linked instalments which use credit a shopper already has
With AI, product evaluation can happen before customers reach a retailer’s site: product information has to work harder and earlier in the buying journey
Retail has spent decades expanding choice in the name of customer empowerment. Jeremy Swinfen Green argues that too much choice exhausts consumers, depresses conversion rates and undermines satisfaction
The cost of a single missing parcel is small. But at scale, costs become significant, and a poor experience by a vocal minority becomes a reputational risk
Caught between floods of AI-generated content and influencers who curate a sense of FOMO, consumers are seeking authentic, in-person experiences with brands