• How hyper-personalisation is revolutionising the client experience
• Leveraging data-driven insights without compromising privacy and security
• How technology is empowering wealth managers to reshape personalised investment strategies efficiently, securely, and with greater flexibility

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Greta Anderson, Principal, Balderton Capital

Myles Milston, Global Head of Distribution Solutions, Apex Group

• Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction
• Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates
• Where technology enhancements could have a huge positive impact on the fraud experience

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Ron Shevlin, Chief Research Officer, Cornerstone

Ryan Sorrels, Chief Revenue Officer, Quavo

• How legacy infrastructure is holding banks back from delivering real-time payments
• Adapting legacy cores to meet the risks and operational expectations of real-time payments
• Which parts of the end-to-end payments process are struggling to keep up with real-time expectations, and why

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Jimena Santillán, Product Director, Freelance

Dr Ritesh Jain, Founder, Infynit

• How consumer priorities are shifting with today’s open ecosystems
• How banks can use emerging technologies to meet evolving consumer expectations
• Balancing innovation with cyber-security and data privacy 

Featuring:

Charles Orton-Jones, Host, FinTechTalk

Lauren Jones, Open Banking Lead, Paylume

Craig Greenhouse, Principal Consultant, Opendata Consult Ltd