- How AI is changing what "proactive" Customer Success actually looks like
- Where AI creates leverage and where human judgment still matters most
- What leading teams are learning as they balance automation, personalization, and customer outcomes
Featuring:
Martin Miller, Host, AI Talk
Natalia Piaggio, Senior Customer Success Director, Leah
James Dalley, Senior Director, Customer Success, Flexera
Laure Maisonrouge, Senior Director, Customer Success AMER, Ivalua
Brent Krempges, Chief Customer Officer, Gainsight