This whitepaper explores the negative impact of poor customer service on businesses – and how conversational AI could be the solution.
The report highlights the significant consequences of bad customer service experiences. Up to 74% of customers switch brands after a negative interaction, often because of long wait times, repetitive explanations and insufficient agent knowledge.
Conversational AI offers a solution by automating customer interactions and improving communication efficiency. This can significantly reduce wait times and the need for multiple contacts to resolve issues.
Implementing conversational AI can lead to:
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