AI & Automation

24 Dec 2025

Why it’s time we put AI process on a pedestal

AI processes may not be the headline-makers, but they’re the backbone of how organisations create value, manage risk, and serve customers at scale

The risk of waiting for AI regulation

23 Dec 2025

The gap between AI’s evolution and regulatory frameworks isn’t a reason to delay action: it is precisely why organisations need to move faster

Is there a sell-by date for customer service careers?

23 Dec 2025

There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer service

Why voice is paramount in the age of AI

23 Dec 2025

For all the advances in chat, email and bots, people turn to voice when it really matters, whether frustrated, confused or in need of real empathy

AI + FinOps: from regulation to resilience

23 Dec 2025

Adopting AI with FinOps principles in mind grants financial visibility, alignment across teams, cost control and the ability to follow compliance obligations

22 Dec 2025

From hype to high performance: adopting AI successfully

The organisations gaining the greatest benefit from AI are the ones whose leaders understand it well enough to apply it where it truly matters

Getting AI right starts with IT infrastructure

19 Dec 2025

AI in digital experience can remove friction, automate repetitive tasks, and create more intuitive journeys. But it can only work with what you give it

Augmenting with AI

17 Dec 2025

The businesses winning with AI aren’t replacing their people. They’re augmenting them by using AI tools to make them more powerful and impactful

Developers at the centre of enterprise AI

17 Dec 2025

Developers no longer work in the background. They are at the centre of progress, shaping how GenAI evolves and how it delivers value across an organisation

Building explainable AI

17 Dec 2025

Trust only grows when companies can track their AI processes, fully explain the methods employed to arrive at outputs, and consistently see accurate results

Agentic AI race by British banks raises new risks for regulator

17 Dec 2025

AI & Automation

Why it’s time we put AI process on a pedestal

The risk of waiting for AI regulation

Is there a sell-by date for customer service careers?

Why voice is paramount in the age of AI

AI + FinOps: from regulation to resilience

From hype to high performance: adopting AI successfully

Getting AI right starts with IT infrastructure

Augmenting with AI

Developers at the centre of enterprise AI

Building explainable AI

Agentic AI race by British banks raises new risks for regulator

AI Talk: From automation to autonomy - how process and document AI enable agentic transformation

AI Talk: Supply chain GenAI – from reactive to proactive decision-making

AI Talk: From digital transformation to AI transformation — the missing link is data delivery

AI Talk: AI in the pharmaceutical industry – is your data a strategic asset or a hidden risk?

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