The retail revolution - tech meets the next-gen shopper

AI isn’t just changing how retailers operate. It’s changing how consumers think, shop and decide – particularly younger ones. From algorithm-driven discovery to AI-powered curation, shoppers are increasingly guided by unseen digital assistants and generative recommendations.

 

How can retailers stay ahead in an AI-led marketplace where personalisation, immediacy and authenticity are no longer differentiators but expected baselines?

 

Join our next episode of AI Talk with Kevin Craine, who hosts a panel discussion where we’ll explore: 

• The shifting baseline of consumer expectations among younger shoppers, and how AI is shaping preferences
• The ethical and trust dilemmas retailers are navigating with the increased adoption of AI
• Which strategic bets to test now – agentic shopping, dynamic offers and AI-curated assortments

Join this episode as we explore how AI is reshaping buying behaviour, brand loyalty and the future of customer engagement, especially among younger generations.

 

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