Customer Experience

29 Apr 2025

How consumer choices affect sustainability

Consumer choices matter because P&Ls, stock prices and sales are intrinsically linked to the health of the planet

Avoiding the dangers of AI misuse

24 Apr 2025

There’s a gap between businesses’ lofty ambitions for AI, and the reality of customers’ everyday challenges

FinTechTalk: The future of hyper-personalisation – redefining the customer experience

15 Apr 2025

Can banks match e-commerce’s personal touch? Discover how hyper-personalisation is reshaping customer experience in finance.

Shipping giant CMA CGM and French AI startup target customer service in tie-up

07 Apr 2025

Shipping giant CMA CGM and tech startup Mistral AI expect rapid productivity gains from a 100 million euro partnership unveiled on Sunday, which the French firms also touted as a commitment to their home country amid the global trade tensions.

India's quick commerce sector made two-thirds of all 2024 e-grocery orders, report says

27 Mar 2025

India’s quick commerce sector accounted for over two-thirds of all e-grocery orders last year, with its total market share growing about five times to $6-7 billion from 2022, a report by consultancy firm Bain and e-commerce giant Flipkart showed.

19 Mar 2025

Rehumanising tech

Companies often prioritise automation and speed over emotional connection, neglecting the deeper human needs of their customers

Understanding instinct in business decision-making

18 Mar 2025

Strategy, logic, research, data and analytics can drive good decisions. But it’s instinctive, intuitive ideas that make them great

AI as a co-author

11 Mar 2025

While AI can access anything on the internet, it cannot get inside your head and reproduce your own business knowledge, expertise and processes

Shifting clicks in a tense world

11 Mar 2025

Consumers are concerned and want more control. They’re looking for brands that help them feel safer, smarter, and more prepared

The voice of the agent

11 Mar 2025

Once regarded as a low-skill job with limited career prospects, today’s customer service professionals now view their roles as a positive career choice

11 Mar 2025