Redesigning the Enterprise: Building the Hybrid Human-AI Operating Model

How will people build and manage effective business operations in financial services during the next era of AI?

 

Artificial intelligence is reshaping financial services at unprecedented speed, promising a future in which personalised products, seamless experiences and intelligent decision making become the norm. With frontier-level AI models now maturing, more than half of global financial institutions are already experimenting with advanced use cases.

 

Yet the journey from pilots to true enterprise-wide transformation remains uncharted. Legacy systems, complex compliance structures, siloed data and uneven adoption across multigenerational teams are all slowing progress.

 

What’s becoming clear is that the shift to an AI-enabled organisation is not simply a technological challenge. It is a profound workforce challenge. Achieving meaningful value requires redesigning how work is structured, how human expertise is used and how people and AI collaborate. The institutions that win will be those that rethink workflows, roles and skills to unlock the full potential of hybrid human AI teams.

 

Financial services firms need to take urgent action to navigate this transition. Leaders, strategists and HR teams must orchestrate new forms of work that consider how skills and operating models will evolve. They must develop a deep understanding of what it takes to build a truly intelligent enterprise.

 

Join us to engage with peers, challenge established norms and help shape the future of AI-enabled financial services. This is an exclusive event and seat numbers are very limited, so apply for your place now.

 

The topics we will explore

 

During the meeting, we will focus on questions such as:

• What practical steps are required to redesign end-to-end workflows for a hybrid human AI workforce?
• What new operating models or organisational structures best support AI-driven work?
• How should financial institutions redefine the skills that matter most in an AI enabled organisation? How can organisations build a dynamic, continuous reskilling strategy?
• What does effective leadership look like when managing hybrid teams of humans and AI agents?
• How can firms strengthen the talent pipeline and early career pathways in a world of increasing automation and oversight-centric roles?
• Beyond efficiency gains, what metrics will truly tell us whether we’re building an intelligent, human first enterprise – and how do we avoid optimising for the wrong outcomes?

Who is invited?

 

This discussion over breakfast is designed for senior decision makers across the financial services who wish to discuss the evolution of AI in financial services. Delegates will be employed as senior operations, HR and technology decision makers in large (500+ employees) organisations.

 

Be one of 12 senior digital, operations and technology decision makers attending this event at the Goring Hotel in central London. For any enquiries, please contact Mergim Begolli on 020 8349 6458 or email m.begolli@business-reporter.co.uk.

 

The sponsored breakfast is brought to you by PA Consulting and is only for senior executives, as described above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted. To be eligible, you must be employed by a corporate legal entity such as a private company; if you are a sole trader or in a partnership other than a legally incorporated one, we will be unable to offer you a place.

 

This event is free of charge to attend.

 

When you register, we will ask you for your corporate email address, which we will share only with the event sponsor(s). See our privacy policy.