Rethinking IT Complexity: Practical AI Strategies for Leaders

How organisations can overcome the cost of IT complexity with artificial intelligence

 

Modern IT environments are drowning in complexity. Traditional service desks are slow, siloed and expensive. Businesses lose up to 7 per cent of annual revenue and employees waste nearly seven hours per week navigating fragmented systems. The result? A hidden “complexity tax” that stifles productivity and innovation.

 

For UK business and the wider economy, 2026 represents a moment of opportunity where the correct investments in AI and digital technology can enable businesses to scale and grow at unprecedented levels. For those scaling small and medium-sized businesses, this approach is the key to breaking the link between rising service demand and headcount.

 

The opportunities are enormous. Imagine reducing resolution times by 76 per cent, deflecting 65 per cent of tickets and reclaiming the 20 per cent of budget that is regularly lost from underused software.

 

Join us to learn how AI can turn complexity into clarity, and cost into competitive advantage. This is an exclusive event and seat numbers are very limited, so apply for your place now.

 

The topics we will explore

 

During the meeting, we will focus on questions such as:

• How does IT complexity silently drain revenue and productivity?
• How can AI agents deflect service tickets and accelerate resolution times?
• What strategies eliminate tool sprawl and reduce underused software costs?
• How can businesses move from SLAs to XLAs for better employee experience?
• How can automated discovery and licence insights reclaim wasted budget?

Who is invited?

 

This sponsored breakfast is designed for senior IT decision-makers across industry who wish to discuss overcoming the cost of IT complexity. Delegates will be employed as CIOs, CTOs, CDOs and similar in organisations across the private sector.

 

The discussion over breakfast is brought to you by Freshworks and is only for senior executives as described above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted. To be eligible, you must be employed by a corporate legal entity such as a private company; if you are a sole trader or in a partnership other than a legally incorporated one, we will be unable to offer you a place.

 

This event is free of charge to attend.

 

Be one of 12 senior IT decision makers attending this event at the Goring Hotel in central London. For any enquiries, please contact Mergim Begolli on 020 8349 6458 or email m.begolli@business-reporter.co.uk.

 

When you register, we will ask you for your corporate email address, which we will share only with the event sponsor(s). See our privacy policy.