Driving Strategic Growth Through AI Observability

As AI becomes embedded in mission-critical services and customer-facing channels, its role is evolving from a technical enabler to a strategic driver of business growth. Yet, many organisations still struggle to connect AI performance with business outcomes—missing opportunities to enhance customer experience, reduce churn, and drive profitability.

 

This exclusive dinner discussion will explore how senior leaders are leveraging AI-powered observability to transform complexity into opportunity. Rather than focusing on cost-cutting or generic automation, we’ll examine how AI observability—through real-time insights, transparency, and accountability—can unlock new levels of customer trust, operational efficiency, and strategic agility.

 

Why AI Observability Matters

 

AI observability is more than monitoring—it’s about understanding how AI systems behave, why they make decisions, and how they impact business outcomes. With platforms like Dynatrace, organisations can unify technical and business metrics to:

• Predict and prevent churn by identifying friction points in customer journeys.
• Accelerate customer acquisition through real-time market intelligence and behavioural insights.
• Drive profitability by correlating system performance with revenue and conversion metrics.
• Ensure trust and compliance by maintaining full data lineage and audit trails across AI systems.

 

Discussion Themes

 

During the evening, we’ll explore key strategic questions:

• How are leading organisations using AI observability to align IT performance with business KPIs?
• What frameworks help ensure AI systems are transparent, accountable, and trusted by customers?
• How can observability uncover hidden opportunities for growth, retention, and innovation?
• What governance models support responsible AI deployment across complex ecosystems?
• How can AI observability reduce risk and enhance decision-making in dynamic markets?

 

Whether you’re scaling AI initiatives or refining existing capabilities, this session will provide actionable insights from peers and experts on how to maximise the business value of AI.

 

Who is invited?

 

This sponsored discussion over dinner is designed for senior decision makers across the private sector who wish to discuss how AI can drive business growth. Delegates will be employed as chief customer officers, heads of retail, sales directors, COOs and other senior business development leaders from large enterprises. Be one of 12 senior business growth professionals attending this event at the House of Lords in central London.

 

The dinner is brought to you by Dynatrace and is only for senior executives, as described above. Registrations of junior professionals, consultants, solution providers or other sellers to this market will not be accepted. To be eligible, you must be employed by a corporate legal entity such as a private company; if you are a sole trader or in a partnership other than a legally incorporated one, we will be unable to offer you a place.

 

This exclusive event is free to attend, but seat numbers are very limited, so apply for your place now. For any enquiries, please contact Mergim Begolli on 020 8349 6458 or email m.begolli@business-reporter.co.uk.

 

When you register, we will ask you for your corporate email address, which we will share only with the event sponsor(s). See our privacy policy.