Transforming the mortgage broker experience through AI and automation

How can lenders build a seamless mortgage application experience that drives satisfaction with brokers and their customers?

 

What is the importance of the broker channel to your mortgage lending business? In the UK, over 80% of mortgages go through a broker, so the broker’s experience is critical in this highly competitive market.

 

If a broker has a good experience with a lender, in terms of speed, communication, ease of application and underwriting approach, then they will be more likely to recommend that lender to their borrowers. But lenders do not always deliver the service levels that mortgage brokers expect. Brokers often complain of slow responses and poor communication.

 

Investment in the effective use of technology, and especially AI and automation, is central to improving this situation. Technology plays a key role in ensuring a seamless experience, mitigating long waiting times, frustrating processes that demand the rekeying of data, and application black holes where neither broker nor borrower has any clarity on the status of their application.

 

How can lenders use technology to win broker advocacy in an increasingly competitive market? Join us to network with your peers and gain practical insights into technology strategies for transforming the mortgage broker experience. This is an exclusive event and seat numbers are very limited, so apply for your place now.

 

The topics we will explore

 

During the meeting, we will focus on questions such as:

• What are the pain points most commonly experienced by mortgage brokers? Where do lenders lose applications and damage relationships?
• How can lenders deliver greater speed and consistency to brokers to ensure they have a seamless and satisfying experience? What are the blocks to innovation that prevent progress in these areas?
• What does best in class look like from the broker’s perspective? How can technology such as AI and automation be used to deliver this?
• Where will AI and automation have the biggest impact on broker experience, now and in the future?

Who is invited?

 

This sponsored dinner event is designed for senior decision makers across the mortgage lending industry who wish to discuss transforming the broker experience through AI and automation. Delegates will be employed as senior technology decision-makers in large building societies, banks and specialist mortgage lenders.

 

Be one of 12 senior technology professionals attending this event at [location]. For any enquiries, please contact Mergim Begolli on 020 8349 6458 or email m.begolli@business-reporter.co.uk.

 

The dinner is brought to you by nCino and is only for senior executives as described above. Registrations of junior professionals, consultants, solution providers or other sellers to this market won’t be accepted. To be eligible, you must be employed by a corporate legal entity such as a private company; if you are a sole trader or in a partnership other than a legally incorporated one, we will be unable to offer you a place.

 

This event is free of charge to attend.

 

When you register, we will ask you for your corporate email address, which we will share only with the event sponsor(s). See our privacy policy.