The Fraud Experience: A Key Banking Relationship Differentiator

When a customer reports fraud, it’s a make-or-break moment for your financial institution. It’s an opportunity to build trust or lose it forever.

 

The reality is, a clunky, slow process can turn a bad situation into a terrible one. How can you transform your fraud response from a painful ordeal into a key relationship differentiator?

 

In our next episode of FinTechTalk with Charles Orton-Jones, we’ll explore: 

• Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction
• Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates
• Where technology enhancements could have a huge positive impact on the fraud experience

Join us as we discuss how a new approach to fraud resolution can turn a moment of crisis into a win for your customers and your business.

 

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