High tech/high touch: reimagining the future of insurtech
In a rapidly evolving industry, designing a future of insurtech where agents remain at the heart of every transaction is more important than ever
Brandon Ellison, Founder & CEO, Quility
Life insurance premiums have hit record levels over the past three years, and they’re expected to increase even more in 2025. In many ways, this growth points to the digitisation of the industry and could leave current and potential agents wondering: will I be needed in a tech-driven future?
The humans behind the solutions
As policy offerings expand and become more tailored, clients are relying on the experience, expertise and case management skills of life insurance agents more than ever. And as people become more aware of the role life insurance can perform as a vehicle for debt elimination, wealth building and tax-free retirement planning, knowledgeable agents play a crucial role in best-fit policy selection and customisation.
Technology built from the inside out
Quility designs technology that empowers these agents. We understand what technology can improve, and we value what it can never replace: human connection.
Today, Quility is an award-winning insurtech. It is important to remember, however, that we started as (and still operate with) a thriving distribution channel. Every piece of technology we develop is an answer to industry-wide pain points we have personally experienced. More than that, we have thousands of agents putting our technology into use daily – providing us with immense amounts of data and feedback that inspires ongoing enhancements.
Technology designed for agents, not to replace them
Quility’s proprietary platforms focus on engagement, illustration, fulfillment and agency management. Used together, they provide a frictionless experience from client acquisition to policy placement and everything in between.
With Quility’s proprietary platforms and products in hand, agents are equipped with technology that transforms a historically time-consuming and complicated sales experience into an easy, step-by-step, scalable formula.
Tech as an accelerator of purpose
The beautiful thing is, by drastically improving the agent workflow, we end up moving closer and closer to our company’s highest purpose: helping people protect what matters most while also living lives of financial abundance.
Superior client outcomes start with superior agent support.
High tech/high touch
The push towards full automation is often seen as a way of increasing efficiency. But efficiency without a human element will only go so far. Life insurance is more than a transaction. It is an ongoing conversation requiring trust, empathy and a skilled advisor who can navigate policy nuances, provide education and advocate for their clients.
Quility’s technology helps our agents stay human.
The bottom line
The future of life insurance is not tech versus agents, it’s tech for agents – and we’re here to build the best.
In Quility’s model of insurtech, the agent is irreplaceable.
Learn more at quility.com
By Brandon Ellison, Founder & CEO, Quility
Business Reporter Team
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