Parcel Monitor: e-commerce returns in the post-lockdown era

The global pandemic has upended the world as we know it, and the retail landscape is no exception. While some retailers are flourishing in this new era, others are struggling in a number of ways, with returns being one of the major concerns. With more people turning to e-commerce as their primary means of shopping, being well-versed in returns management has become increasingly important for business owners around the world.

After all, returns are central to the overall customer experience and retailers that have not yet put in place a returns policy are at a disadvantage, as customers are less likely to purchase from them. To be successful in e-commerce, it is imperative that retailers have a well-defined and customer-centric returns policy.

In its recent article, our media partner Parcel Monitor highlighted some of the most important reverse-logistics trends in e-commerce, based on data from Shopify. Key findings of the report include:

• Return rates for automotive products and credit cards are the highest among the surveyed group of customers
• In-store purchases have lower return rates of 9 per cent, compared with online purchases of 20 per cent
• Most respondents (63 per cent) expect the return window to be as long as 30 days

Read the full article here to find out more!