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Management

Optimising in-store consumables
24 Dec 2025

Optimising in-store consumables

Effective management of essential retail provisions of in-store essentials such as packaging and hangers can save costs and improve processes
Why it’s time we put AI process on a pedestal 

Why it’s time we put AI process on a pedestal 

24 Dec 2025
AI processes may not be the headline-makers, but they’re the backbone of how organisations create value, manage risk, and serve customers at scale
The risk of waiting for AI regulation

The risk of waiting for AI regulation

23 Dec 2025
The gap between AI’s evolution and regulatory frameworks isn’t a reason to delay action: it is precisely why organisations need to move faster
Is there a sell-by date for customer service careers?

Is there a sell-by date for customer service careers?

23 Dec 2025
There are powerful opportunities for service workers and AI to develop a two-way relationship in an era reshaping customer service
Why voice is paramount in the age of AI 

Why voice is paramount in the age of AI 

23 Dec 2025
For all the advances in chat, email and bots, people turn to voice when it really matters, whether frustrated, confused or in need of real empathy
AI + FinOps: from regulation to resilience
23 Dec 2025

AI + FinOps: from regulation to resilience

Adopting AI with FinOps principles in mind grants financial visibility, alignment across teams, cost control and the ability to follow compliance obligations
Dynamic pricing: balancing agility and fairness 

Dynamic pricing: balancing agility and fairness 

22 Dec 2025
Dynamic pricing is under scrutiny again, with customers accusing companies of behaving unfairly by adjusting prices in real time to take advantage of demand
From hype to high performance: adopting AI successfully

From hype to high performance: adopting AI successfully

22 Dec 2025
The organisations gaining the greatest benefit from AI are the ones whose leaders understand it well enough to apply it where it truly matters
Getting AI right starts with IT infrastructure

Getting AI right starts with IT infrastructure

19 Dec 2025
AI in digital experience can remove friction, automate repetitive tasks, and create more intuitive journeys. But it can only work with what you give it
3D LiDAR: strengthening robbery prevention

3D LiDAR: strengthening robbery prevention

19 Dec 2025
Cameras are essential tools for preventing robberies. However, they have shortcomings and 3D AI and LiDAR provides a useful solution to these
Belonging builds loyalty, not transactions
19 Dec 2025

Belonging builds loyalty, not transactions

A sustainable business endures without exhausting the people who run it, creating commitment between the organisation and those who choose to be part of it
How Real-Time Skills Data Is Reshaping Workforce Strategy

How Real-Time Skills Data Is Reshaping Workforce Strategy

18 Dec 2025
The gap between what organizations need and what their people can do has never felt wider. Skills are evolving faster than companies can track them, and the result is growing uncertainty about how prepared today’s workforce really is.
Sovereign cloud: geopolitics, regulation and economics

Sovereign cloud: geopolitics, regulation and economics

17 Dec 2025
With the world’s three largest cloud providers all based in the US, true data and cloud sovereignty can be a grey area
The end of broken data systems

The end of broken data systems

17 Dec 2025
Organisations collect and store more data than ever, often with the belief that more data automatically leads to a competitive advantage
Augmenting with AI

Augmenting with AI

17 Dec 2025
The businesses winning with AI aren’t replacing their people. They’re augmenting them by using AI tools to make them more powerful and impactful

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