Is your payment journey living up to expectations?

Payments are among the most important – and the riskiest – steps in your customer journey. Fail to live up to consumers’ expectations and you’re bound to lose business. So what exactly do customers want when they make a payment?

Our payments experience playbook has the answers. Featuring research from more than 4,000 customers, it contains:

• Real insights from real customers

Access results from thousands of consumers in 10 countries

• What really matters in payments

Find out about the four key things customers expect when making a payment

• Balancing security and convenience

See how to reduce friction and prevent drop-off during authentication

• Advice from industry experts

Learn from payments managers in e-commerce, financial services and i-gaming

Download the payments experience playbook here