Journey toward AI-Native

Kyndryl’s Journey toward AI-Native outlines how organisations must evolve from pilot experiments to fully AI-native operations by embedding artificial intelligence at the core of business and technology. It argues that traditional transformation approaches no longer deliver value in today’s volatile environment and that agility, reinvention and upskilled workforces are essential.

The paper introduces Kyndryl’s Agentic AI Framework as a structured path for scaling intelligent, secure AI agents across complex systems, breaking down silos and enabling real-time orchestration. It emphasises that AI will not replace people but will augment their capabilities, requiring modernisation, governance and cultural change to unlock sustainable advantage.

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