Six Predictions For Customer Service in 2030

Thanks to new technologies, businesses and customers are more connected than ever. A customer can contact you from anywhere, at any moment, and will expect help quickly.

Customers tend to value the same elements in customer experience: speed, convenience, knowledgeable support and friendly service. Customer service interactions are critical to customer experience, and companies need to focus on providing quick, efficient, knowledgeable and friendly service to stay relevant.

We asked two experts for their predictions of customer service in 2030. What can we expect in the future, and how can retailers keep up?

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