The Hidden Costs of Complexity

Organisational complexity acts as a “growth tax”, costing businesses 7 per cent of their annual revenue. This burden was felt acutely by a UK e-commerce firm that dubbed its tangled tech stack “Medusa” because it bit back when systems failed to integrate.

Freshworks’s report reveals $1 out of every $5 spent on software is wasted on complexity. Employees lose 6.8 hours weekly to these inefficiencies – nearly a full workday. This friction erodes morale, leaving 60 per cent of workers ready to quit. By simplifying systems, businesses can reclaim lost time and unlock up to 35 per cent higher revenue growth.

Stop paying the “complexity tax” – explore the report’s four actionable steps to unlock up to 35 per cent higher revenue growth