World Retail Banking Report 2025: Attract, engage and delight 

Did you know that only 26 per cent of customers are satisfied with their current bank card experiences?

In today’s banking landscape, digital innovation is transforming customer expectations, particularly in bank card services. Capgemini’s World Retail Banking Report 2025 highlights key priorities for banks to stay competitive:

• Deliver tech-forward, convenience-driven card services to attract high-value, digital-first consumers.
• Adopt a flywheel growth model to foster continuous engagement, deeper relationships and sustained growth.
• Leverage data-driven, personalised solutions to create seamless customer journeys for long-term loyalty.
• Grow engagement beyond banking to enhance customer trust and lifetime value.

Want to know more? Download the report today.

Download the report here